Refund policy
You have the right to cancel within 7 working days after the day you take receipt of goods. You must notify us within
this time that you wish to cancel. You are required to take good care of the goods and return them to us at your own
cost within 30 days. Your product must be complete, unused and in ‘as new’ condition (e.g. if you have opened the box
to examine the product you must have done so without damaging or marking the product in any way). It should be
returned with the original box, packing and accessories. If the returned item is in a condition which does not
enable us to resell as new, we reserve the right to make a charge from any refund to cover this cost. We
recommend that goods are returned by recorded or insured delivery. If you would like to phone our despatch department
we can arrange to have the item(s) picked up. We will subtract the return cost from your refund. No refund will be
provided for lost goods being returned to us, as this is the responsibility of the sender.
We cannot cancel your purchase when: • The seal is broken on any software in the case of a simulator.
Special Orders - If the goods were a special order that we do not have in stock and have had to order
specially - If you cancel we reserve the right to charge a restocking fee of 10%.
If we send a substitute without first checking that the substitute is acceptable then consumers are not expected to
pay return carriage costs.
These rights are in addition to those relating to faulty or misdescribed goods.
If goods are returned as faulty, generally we will provide a replacement. If the item is of a ‘ready to go’ type model eg.
Helicopter, plane, car etc. the item will be sent back to the supplier for a decision to be made in respect of a refund or
replacement. Only then will a decision be made
this time that you wish to cancel. You are required to take good care of the goods and return them to us at your own
cost within 30 days. Your product must be complete, unused and in ‘as new’ condition (e.g. if you have opened the box
to examine the product you must have done so without damaging or marking the product in any way). It should be
returned with the original box, packing and accessories. If the returned item is in a condition which does not
enable us to resell as new, we reserve the right to make a charge from any refund to cover this cost. We
recommend that goods are returned by recorded or insured delivery. If you would like to phone our despatch department
we can arrange to have the item(s) picked up. We will subtract the return cost from your refund. No refund will be
provided for lost goods being returned to us, as this is the responsibility of the sender.
We cannot cancel your purchase when: • The seal is broken on any software in the case of a simulator.
Special Orders - If the goods were a special order that we do not have in stock and have had to order
specially - If you cancel we reserve the right to charge a restocking fee of 10%.
If we send a substitute without first checking that the substitute is acceptable then consumers are not expected to
pay return carriage costs.
These rights are in addition to those relating to faulty or misdescribed goods.
If goods are returned as faulty, generally we will provide a replacement. If the item is of a ‘ready to go’ type model eg.
Helicopter, plane, car etc. the item will be sent back to the supplier for a decision to be made in respect of a refund or
replacement. Only then will a decision be made
